Shambhala Toys
At Shambhala Toys, we respect and are committed to protecting your personal data and privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, Shopee store, social media platforms, or services.
By using our services, you agree to the terms outlined in this Privacy Policy.
1️⃣ Information We Collect
We may collect the following types of personal information:
- Full name
- Contact details (phone number, email address)
- Identification documents (e.g. IC front & back) for verification purposes
- Shipping and billing addresses
- Transaction and purchase history
- Payment-related information (processed securely by third-party platforms such as Shopee)
- Photos submitted for verification purposes
📌 We only collect information that is necessary and relevant for our business operations, verification, and compliance purposes.
2️⃣ How We Use Your Information
Your information may be used for the following purposes:
- Order processing and delivery
- Account verification and security checks
- Shopee PayLater and compliance procedures
- Customer support and communication
- Agent Program participation and tracking
- Fraud prevention and risk management
- Legal and regulatory compliance
3️⃣ Data Protection & Security
- All personal data is handled with strict confidentiality.
- Reasonable security measures are implemented to prevent unauthorized access, misuse, or disclosure.
- Sensitive documents submitted for verification are not shared publicly and are used strictly for internal verification.
4️⃣ Disclosure of Information
We do not sell, trade, or rent your personal data to third parties.
Your information may only be disclosed:
- To trusted service providers (e.g. logistics partners, Shopee platform)
- When required by law, regulation, or legal process
- To protect the rights, safety, or property of Shambhala Toys
5️⃣ Data Retention
- Personal data is retained only for as long as necessary to fulfill its purpose.
- Verification data may be stored for compliance, audit, or legal requirements and securely disposed of when no longer needed.
6️⃣ Your Rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Withdraw consent where applicable (subject to legal or contractual obligations)
Requests may be subject to identity verification.
7️⃣ Third-Party Platforms
Our services may involve third-party platforms such as Shopee, payment gateways, or social media platforms. Their privacy policies apply separately, and Shambhala Toys is not responsible for their data handling practices.
8️⃣ Policy Updates
Shambhala Toys reserves the right to update or amend this Privacy Policy at any time. Any changes will be effective immediately upon posting.
9️⃣ Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact our customer service team before proceeding with any transaction.